All items on this site for a value of more than 25 EURO are sent free by air with a tracking number.Any and all customs and taxes outside Bulgaria are for customer's account. All parcels to the EU are duty free.
The air parcel shipment takes 1-3 weeks to reach depending on the destination.
However it is the buyers's right and obligation to track his parcel. He is provided the 13 digit International Tracking Number and the Bulgarian Tracking Service Internet address. The Page is in English. After the parcel leaves Bulgaria, the buyer should, using the same number, use his national tracking services to follow his parcel. If customer likes to have a better connection with the delivering agent at destination, he may leave his phone number. View our Privacy declaration
For a cheap parcel, please pay tracking surcharge of 4.00 EUR
TRACE HERE your parcel entering the 13 symbol tracking code (Item Id.)
Remote destinations suffer delays, expecially during holiday seasons or due to customs restrictions. That is why we offer the additional express mail courier service (EMS BULPOST) which delivers parcels to Europe in 2-3 days and worldwide in 5-7 days. In order to ensure a parcel sent via the express service, one needs to PAY surcharge in advance and then continue with the normal ordering procedure. We advise you to pay the surcharge in advance. Otherwise we may send your order immediately and your later payment of surcharge will have no effect.
If you need a Courier service, please pay the COURIER SURCHARGE.
For a timely delivery customers can pay the various surcharges according to the table below.
Payment of surcharges