The express mail service which cost a surcharge to buyer:
USD 8 for a small parcel (less then 2 kg)
USD 60 for a backgammon set.
With an EMS we guarantee 5 days delivery to Europe and 7 working days delivery to the rest of the world.
Use this link To read more and/or pay
A resolved claim has a claim processing number (CPN).
The Claim Processing Number (CPN) is the name of a file containing your claim and the resolved procedure to clear it.
Please obtain a CPN before shipping back an article.
1. You can return the item received within 7 days of receipt for a full refund. You need to pay yourself the return cost.
Please, advise about sending back a product. Although you are not obliged to state any reason, I would be thankful if you give some. After we receive the product and find it in good order we will refund the full price or replace it at our cost according to your wish.
2. In the unlikely event of a faulty product,
Within 14 days after receipt,
Please, e-mail svilo(at)gammoncity.com about any defect found to obtain a repair, replacement or refund arrangement
Pictures of faults are welcome
Total warranty liability for defects cannot exceed net price - the price on this site minus shipping and handling estimate (S&H).
The S&H estimate for the purpose of this LIMITED WARRANTY shall be:
for backgammon dice cups USD 8 per pair
for JUMBO DICE CUPS - USD 8 per piece.
for Backgammon boards - USD 60 per piece
for a precision dice set - USD 8 per set
3.Within 30 days from receipt, you are entitled to a refund of the net price (the price on this site minus S&H minus a 15% restocking fee) in case the item is returned in a "new" condition at your cost.
The restocking fee is calculated as a percentage of the gross price (the price on this site).
Only unused articles are eligible to a refund. (100% minus 15% restocking fee minus S&H).
The refund for any used and/or damaged article is to be a lesser amount according to estimate.
We do not reccomend returning a used product as we may refuse to refund or accept to refund a small portion of the cost if the product is reparable.
We ship air mail with minimum insurance.
Please use the original packing to return.
Buyers from outside EU should ALWAYS mark their parces as low value 5-10 USD to save customs hassle.
Return shipping cost shall always be borne by the buyer.
Refund shall be effected only after receipt of the returned article.